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Privacy Policy

Last Updated: January 1st, 2025

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Welcome to Roselynn Manor

At Roselynn Manor, we cherish not only the moments we create together but also the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information across our services, including our Tea Room, Event Spaces, and Bed & Breakfast facilities.
 

Our Commitment to Your Privacy

We handle your personal information with the same dedication and respect. This policy reflects our commitment to:

  • Transparency in our data practices

  • Protection of your personal information

  • Respect for your privacy rights

  • Compliance with applicable privacy laws
     

Information We Collect

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1. Information You Provide Us

When you interact with Roselynn Manor, we may collect:

  • Booking Information: Names, contact details, dates, and preferences for Tea Room reservations, event bookings, or B&B stays

  • Event Planning Details: Event requirements, guest lists, dietary preferences, and special arrangements

  • Payment Information: Payment card details (processed securely through our payment partners)

  • Communication Preferences: Your preferred methods of contact and frequency of updates

  • Feedback and Correspondence: Your comments, suggestions, and any communication with our team
     

2. Information Automatically Collected

When you visit our website or use our online services:

  • Device Information: Browser type, IP address, device type

  • Usage Data: Pages visited, time spent, booking patterns

  • Cookies and Similar Technologies: To enhance your browsing experience
     

How We Use Your Information

We use your information to:

  • Process your bookings and reservations

  • Customize your experience at Roselynn Manor

  • Send you relevant updates about your bookings

  • Share news about upcoming events and special occasions

  • Improve our services 

  • Comply with legal obligations

  • Protect the security of our guests and premises
     

Protecting Young Visitors

As a community-oriented venue, we take special care with information relating to young visitors:

  • We do not knowingly collect personal information from children under 18

  • Parents/guardians must provide consent for processing information about minors

  • We encourage families to discuss online privacy practices together
     

Information Sharing

We share your information only with:

  • Service providers who help us operate (e.g., booking systems, payment processors)

  • Event partners when necessary for your booking (with your consent)

  • Legal authorities when required by law

  • Emergency services if needed for your safety

We never sell your personal information to third parties.
 

Your Privacy Choices

You have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Request deletion of your information

  • Opt-out of marketing communications

  • Set cookie preferences

  • Request a copy of your data
     

Security Measures

We protect your information through:

  • Encrypted data transmission

  • Secure storage systems

  • Regular security audits

  • Staff privacy training

  • Access controls

  • Incident response procedures
     

Changes to This Policy

This policy may be updated periodically. We will notify you of significant changes through:

  • Email notifications

  • Website announcements

  • Notices in our premises
     

Contact Us About Privacy

For privacy-related questions or concerns:

This policy was crafted with the same care and attention we bring to every aspect of Roselynn Manor. We encourage you to contact us with any questions about how we protect your privacy while creating memorable experiences.

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